Desktop Support Specialist

Job Posted by Devcare Solutions
in New Castle,Delaware

Contact Details

  • Name :Resume Devcare
  • Email:Please Login
  • Fax:N/A
  • Phone:Please Login
  • Zip Code:19720
  • Web

Desktop Support Specialist Needed in New Castle,Delaware

Job Description

The Desktop Support Specialist provides day to day help desksupport for the customer base of the Department of Technology and Information(DTI).
Responsible for the execution of DTI Service Desk contact,problem, incident and request management policies and procedures.
Responsible for the diagnosis, troubleshooting and tracking ofall computer-related incidents.
Responsible for escalating problems and incidents to designatedlevel 2 and level 3 help desk support entities.
Responsible for reporting incident status and system outagenotifications to customers, technical staff and applicable management entities.
Responsible for logging incidents and problem resolutionactivities into a computerized tracking system.
Responsible for maintaining a robust and accurate knowledge baserepository.
Responsible for providing hands-on PC and peripheral equipmenttroubleshooting, repair and installation support.
Responsible for generating help desk related performancestatistics, as required.



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Job Overview

  • Ref Id:44
  • Date Posted:06-06-2018
  • Location :New Castle,Delaware
  • Duration :5 Months
  • Experience :2
  • Pay Rate:N/A
  • Visa Type:Green card,Have H1 Visa,US Citizen
  • Travel Required : 0% - No Travel
  • Tele Communicate:No