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Desktop Support

Job Posted by Devcare Solutions
in Des Moines,Iowa

Contact Details

  • Name :Resume Devcare
  • Email:Please Login
  • Fax:N/A
  • Phone:Please Login
  • Zip Code:50301
  • Web site:www.devcare.com

Desktop Support Needed in Des Moines,Iowa

Job Description

Will performs all roles of a Desktop Support staff.  Will be first contact for Support tickets and will assist Desktop Support 3 staff with harware issues and imaging staff desktop equipment
This role is focused on actual desktop support and not help desk phone support.   The ideal candidate must have hands on troubleshooting experience to cover anything on the desktop.
Candidate must be able to:
-Handle difficult situations with clients and turn them into a win for the desktop support team
-work trouble tickets from system
-be a mentor to less experienced Desktop Staff, and be able to work tickets that they pass on
-solve issues desk side and through remote desktop
-answer how to questions and resolve issues related to applications, printers, connectivity
-setup and install new PC’s,
-maintain a positive outlook, be professional, and provide excellent customer service
Greater detail outlined in the skills matrix.
Some work may be required outside of  M-F (7 to 5), not to exceed a 40 hour work week
More than 4 years of relevant experience and preferred education of 2 year degree or equivalent technical study
Skill
Required / Desired
Amount
of Experience
Experienced in PC (desktop/laptop/thin client) support - both desk side and remote
Required
3
Years
Experienced in PC operating system support - Windows 7/10 installation, patching, and troubleshooting
Required
3
Years
Desktop - Windows XP to Windows 7 MigrationAbility to troubleshoot issues with Microsoft Office 2010/2013
Required
3
Years
Windows networking TCP/IP Configuration and troubleshootingAbility to troubleshoot issues with Microsoft Internet Explorer 10/11
Required
3
Years
Ability to install and troubleshoot issues with a variety of in-house developed and 3rd- party software
Required
3
Years
Troubleshoot network printersExperienced in Windows networking TCP/IP configuration and troubleshooting
Required
3
Years
Ability to modify system registry (regedit)
Required
3
Years
Experienced in Google device (Chromebox/Chromebook) support
Highly desired
1
Years
Experienced in support of the Google Office Suite of products
Highly desired
1
Years
Printers - troubleshoot network printer connectivity issues
Highly desired
3
Years
Printers - hardware maintenance (toner/maintenance kit replacement)
Highly desired
3
Years
Thorough understanding of Microsoft Active Directory - client side
Highly desired
3
Years
Ability to use industry standard remote tools - preference for SCCM
Highly desired
3
Years
Experienced with hard drive encryption - encrypting, decrypting, and troubleshooting; preference for Bitlocker and Winmagic SecureDoc
Highly desired
3
Years
Industry certification (A , Network , MCP, etc.)
Nice to have
 
 
 
 
 
Description
 
Question 1
The Contractor must report any disciplinary action, misdemeanor or felony convictions to the State for any temporary IT staff provided. Do you agree to this requirement?
Question 2
Absences greater than two weeks MUST be approved by CAI Management in advance, and contact information must be provided to CAI so that a resource can be reached during his or her absence. The client has the right to dismiss the resource if she or he does not return to work by the agreed upon date. Do you accept this requirement?
Question 3
The Contractor must have a current valid driver's license in their possession during the employment timeframe. Failure to have a valid driver’s license could be cause for dismissal. Do you accept this requirement?
Question 4
The vendor rate for this position is  $33.46.  Do you accept this requirement?
Question 5
Please include the candidate email address for verification on the Right to Represent form. - drtope@gmail.com

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Job Overview

  • Ref Id:104
  • Date Posted:05-31-2018
  • Location :Des Moines,Iowa
  • Duration :6 Months
  • Experience :1
  • Pay Rate:N/A
  • Visa Type:Green card,Have H1 Visa,US Citizen
  • Travel Required : 0% - No Travel
  • Tele Communicate:No