Help Desk

Job Posted by Devcare Solutions
in Dimondale,Michigan

Contact Details

  • Name :Resume Devcare
  • Email:Please Login
  • Fax:N/A
  • Phone:Please Login
  • Zip Code:48821
  • Web

Help Desk Needed in Dimondale,Michigan

Job Description

This position is responsible forinitiating Incidents for State of Michigan Critical Business Functions. Manages Medium, High, and Critical Incidents, including triage and assessmentof impacted systems.  Escalates Incidents to tier II for Major Incidentinvestigation.
Notifies and escalates to supportteams using Standard Operating Procedure (SOP) 12. Sends Communications MatrixNotifications using SOP12-2 for High and Critical Incidents.  Monitorsserver and network system monitoring tools and responds appropriately toalarms. 
Grants physical access to hostingcenters both locally and remotely.  Administers established securitypolicy for physical access to the (2) Hosting Centers.  Executes programsand jobs on the mainframe computers utilizing an operator displayterminal.  Controls production utilizing Automated Scheduling Systems toensure that jobs are completed in the time required by the customers.
Responsible for tape library functionsincluding pulling and hanging tapes for production, test batch processing,managing off-site storage and logging user input tapes as needed.



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Job Overview

  • Ref Id:56
  • Date Posted:06-12-2018
  • Location :Dimondale,Michigan
  • Duration :1 Years
  • Experience :2
  • Pay Rate:N/A
  • Visa Type:Green card,Have H1 Visa,US Citizen
  • Travel Required : 0% - No Travel
  • Tele Communicate:No