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Help Desk Support I

Job Posted by Devcare Solutions
in Denver,Colorado

Contact Details

  • Name :Resume Devcare
  • Email:Please Login
  • Fax:N/A
  • Phone:Please Login
  • Zip Code:80012
  • Web site:www.devcare.com

Help Desk Support I Needed in Denver,Colorado

Job Description

STATEMENT OF WORK
Deskside Support (DSS) for Office of Information Technology (OIT) at Colorado Department of Public Health & Environment (CDPHE).
INTRODUCTION
The Governor’s Office of Information Technology (OIT) is seeking a qualified vendor to provide 1 contractor for no more than 40 hours per week, Mon - Fri and up to a maximum of 6  months  for assistance in installing, updating and moving IT equipment, and fixing IT "issues."
PURPOSE
This contractor will be responsible for assisting in the day-to-day activities surrounding break-fix activities. Additionally, this position will assist with imaging and deploying new equipment, maintaining inventory and ensure we meet our current service level commitments.
SCOPE
The Vendor shall be responsible for providing qualified candidates to:
Provide technical assistance for user questions/issues on Windows 7, 8 and 10 and Microsoft Office
Assist in configuring cell phones with both iPhone and Android.
Resolve computer problems
Install and perform minor repairs to computers and peripheral equipment
Set up IT equipment for employee use
Maintain records of daily hardware installations
Prepare and document retired equipment and for surplus
Update/create documentation and processes
If remote access cannot fix problem, contractor may need to service multiple CDPHE locations in the surrounding Denver metropolitan area.
This contractor may be required to assist other OIT teams for short durations in other locations around the Denver metropolitan are.
 

Skills

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Job Type

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Job Overview

  • Ref Id:99
  • Date Posted:05-31-2018
  • Location :Denver,Colorado
  • Duration :6 Months
  • Experience :1
  • Pay Rate:N/A
  • Visa Type:Green card,Have H1 Visa,US Citizen
  • Travel Required : 0% - No Travel
  • Tele Communicate:No