Service Support Analyst

Job Posted by Devcare Solutions
in Raleigh,North Carolina

Contact Details

  • Name :Resume Devcare
  • Email:Please Login
  • Fax:N/A
  • Phone:Please Login
  • Zip Code:27601
  • Web site:www.devcare.com

Service Support Analyst Needed in Raleigh,North Carolina

Job Description

•    Experience with HEAT Call Tracking or similar tool, Avaya or similar call distribution tool, Microsoft Windows
•    Experience and thorough knowledge in Active Directory administration, such as, creation/modification of accounts
•    Ability to manage tasks and meet schedules;
•    Ability to write technical documentation that is easily understood by staff and customers.
•    Ability to independently resolve routine and some non-routine problems.
•     Ability to solve problems and perform diagnostics on software and/or hardware
•    Ability to identify and understand reoccurring problems and recommends solutions.
•    Ability to follow complex and/or detailed technical procedures

Skills

N/A

Job Type

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Job Overview

  • Ref Id:574
  • Date Posted:12-06-2018
  • Location :Raleigh,North Carolina
  • Duration :12 Months
  • Experience :5 years
  • Pay Rate:N/A
  • Visa Type:Green card,Have H1 Visa,US Citizen
  • Travel Required : 0% - No Travel
  • Tele Communicate:No