HELP DESK SUPPORT TECHNICIAN

Job Posted by Devcare Solutions
in Towson,Maryland

Contact Details

  • Name :Resume Devcare
  • Email:Please Login
  • Fax:N/A
  • Phone:Please Login
  • Zip Code:21204
  • Web site:www.devcare.com

HELP DESK SUPPORT TECHNICIAN Needed in Towson,Maryland

Job Description

Possession of a high school diploma or an appropriateequivalent, plus one year of
experience in an inbound call center environment
Two years installing, configuring, maintaining, andtrouble-shooting personal
computers and related equipment, operating systems,and software applications,
preferably in a large, multi-site agency.
Experience with remote troubleshooting preferred
Possession of a valid class C Maryland driver'slicense or an equivalent is required
Possession of A
(Remote Technician) and Network certification is preferred
Knowledge of computer operations and support
Skill in installing, configuring, maintaining, andtrouble-shooting personal computers
and related equipment
Skill in installing, configuring, maintaining, andtrouble-shooting operating systems,
software applications, and cabling components
Skill in providing technical assistance, guidance, andtraining to users of varying
levels of skills and abilities
Skill in establishing and maintaining effectiveworking relationships
Skill in effectively prioritizing assignments andtasks
Skill in communicating clearly and effectively
Ability to provide consistent quality customer service
Ability to deescalate customers
Ability to maintain confidential information

Skills

N/A

Job Type

N/A

   Apply Job Share Job

Related Jobs

No Jobs found.

Job Overview

  • Ref Id:67
  • Date Posted:06-14-2018
  • Location :Towson,Maryland
  • Duration :6 Months
  • Experience :5
  • Pay Rate:N/A
  • Visa Type:Green card,Have H1 Visa,US Citizen
  • Travel Required : 0% - No Travel
  • Tele Communicate:No