•    Customer Service: Demonstrated ability to appropriately address internal & external customer issues while respecting business needs and also in relations to maintenance of systems
•    Accountability
•    Results Orientation: Demonstrated ability to meet deadlines and manage team to achieve performance goals
•    Judgment and Decision Making: Demonstrated ability to weigh the needs of the taxpayers and the department to decide the best course of action for all parties, under general supervision
•    Teamwork and Cooperation: Demonstrated ability to promote the team atmosphere, be inclusive of all team members, and work well with co-workers & leadership
•    Ability to manage multiple concurrent programs or initiatives
•    Analyzes information to determine nature and extent of customer requirements and concerns